The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, and continuous improvement. We strive to create an environment where employees can thrive and contribute to our mission of providing exceptional products and services.
Position Overview
We are seeking an ambitious, energetic individual to join our team as a Customer Relations Specialist. This role is perfect for someone who thrives on managing multiple tasks while delivering world-class customer service. You’ll support our sales force and management team while thinking beyond the immediate scope of the job to understand the bigger picture of the company.
Responsibilities
Drive repeat business by making exceptional service a priority; respond promptly and professionally to customer inquiries via phone and email.
Efficiently process orders and transactions.
Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
Ensure accurate and timely order fulfillment by collaborating with sales and warehouse teams.
Improve overall customer experience and service efficiency by working cross-functionally.
Resolve customer complaints and issues diplomatically and effectively.
Maintain accurate and organized customer records in the CRM system.
Recommend new products or services by identifying relevant features and benefits.
Continuously seek opportunities to enhance customer satisfaction and loyalty.
Qualifications
Bachelor’s degree required
Proven experience in a customer service role a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and customer-focused mindset
Proficiency in Microsoft Office Suite and customer service software
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with high accuracy in order processing
Knowledge of packaging materials and products is a plus
Bilingual (Spanish/English) is a plus
Perks & Benefits
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
Short-Term Incentive Plan
Company-Funded Profit Sharing
HRA & Cafeteria Plan
Seasonal Company-Sponsored Events
Work/Life Balance Initiatives
Childcare Reimbursement Program
9/80 Scheduling Option (after 1 year)
About Us
Established in 1895
Grew from 30 employees in 2005 to over 240 today
Locations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NC
Distribute rigid packaging products and industrial filtration
Recently renovated corporate office/warehouse in Addison
Privately owned, focused on autonomy, connectedness, and confidence in your role
Culture Highlights
Strengths-based approach to leverage what employees enjoy and excel at
2–4 structured one-on-one meetings per year (replaces traditional performance reviews)
Mentorship and guidance from experienced leaders
Committees: Culture Committee and Cary Cares
Fun Fridays, Weekly Yoga, and other events (check out our Facebook page!)
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers