Customer Relations Specialist - Crisis Center

Customer Relations Specialist - Crisis Center

Department: Front Office Support

Employment Type: Full Time

Location: Raymore - Remington Plaza

Reporting To: Olivia Lindsey

Compensation: $17.89 / hour

Description

Be the first friendly face that helps calm a crisis and connect individuals to care.

Schedule: Monday - Friday 9:00am-6:00pm.

As a Customer Relations Specialist at our Behavioral Health Crisis Center, you'll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You'll ensure a smooth check-in process, accurate information, and timely connection to the right clinician-all while helping create a calm, welcoming environment for those in need.

This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.

Key Responsibilities

• Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
• Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
• Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
• Monitor waiting areas to support safety, comfort, and timeliness of appointments.
• Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
• Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
• Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
• Serve as facilities captain, coordinating drills and safety checks as assigned.

Requirements, Skills, Knowledge and Expertise

• High School/GED preferred
• At least one year experience in customer service required
• A valid driver''s license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

• Excel at multitasking and remaining calm under pressure.
• Have strong communication and interpersonal skills with a customer service mindset.
• Are dependable, detail-oriented, and thrive in collaborative settings.
• Are motivated by Compass Health's mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.