Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. Duties Include:
- Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
- Scheduling and organizing appointments for customers
- Dispatching technicians to job sites
- Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
- Answering and transferring callers to the appropriate department and staff member
- Taking and distributing messages as needed
- Updating and keeping customer and company information current
- Performing general clerical and administrative functions
Job Qualifications:
- High school diploma or equivalent
- Experience and physical ability to perform all modern business office roles
- Excellent telephone and customer service skills
- General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
- Ability to handle multiple tasks efficiently and timely
- Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
- Strong organizational skills required
We have opportunities for a career waiting for you.
If you’re looking for a career that offers job stability, strong pay, excellent benefits and more, then you’ve come to the right place!