Customer Relations Specialist

Alera Group

New Bedford, Massachusetts

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JOB DETAILS

SKILLS

Administrative Skills, Banking Services, Brokerage, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Healthcare, Insurance, Interpersonal Skills, Leadership, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Record Keeping, Retail, Team Player, Telephone Skills, Time Management, Training/Teaching

LOCATION

New Bedford, Massachusetts

POSTED

10 days ago

OVERVIEW

At Alera Group, we believe great service starts with great people. We are seeking a friendly, professional, and dependable Customer Relations Specialist to serve as the first point of contact for our clients, visitors, and team members in our New Bedford office. This is an excellent opportunity for someone who enjoys working with people, providing exceptional customer service, and supporting a busy office environment.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Meaningful Impact: Be the first impression of our office and help create a positive client experience.
Growth & Learning: Gain exposure to the insurance industry with opportunities to build your skills.
Collaborative Culture: Work with a team that values accountability, partnership, and service.

RESPONSIBILITIES

What You'll DoClient & Visitor Experience

Welcome clients, visitors, and guests in a professional and friendly manner
Answer incoming phone calls and direct inquiries appropriately
Take messages and ensure timely follow-up
Provide general information and assist with visitor needs
Help create a positive and welcoming office experience

Office Support

Manage front desk and reception area activities
Receive and distribute mail and deliveries
Assist with scheduling and administrative tasks
Maintain accurate records and documentation
Support general office operations and workflow

Team Collaboration

Provide administrative support to office staff as needed
Assist with special projects and day-to-day office needs
Maintain confidentiality of client and company information
Contribute to a positive, team-oriented work environment

QUALIFICATIONS

What We're Looking ForRequired

1+ year of experience in customer service, reception, administrative support, retail, hospitality, banking, healthcare, or a similar people-focused role
Strong communication and interpersonal skills
Professional, friendly, and dependable demeanor
Ability to stay organized and manage multiple tasks
Basic proficiency with Microsoft Office (Outlook, Word, Excel)

Preferred

Experience working in a professional office environment
Experience answering multi-line phone systems
Interest in learning about the insurance industry

Insurance experience is not required. We are happy to train the right candidate.

ADDITIONAL INFORMATION

Compensation & Benefits:
Salary: $45,000 - $50,000 annually, based on experience

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:

This position is fully onsite in our New Bedford, MA office.

Due to the nature of the role, daily in-person presence is required to support clients, visitors, and office operations.
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Equal Opportunity Employer

Alera Group is committed to protecting your priv

About the Company

Alera Group

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