Customer Relations Specialist

JOB TITLE: Customer Relations Specialist
LOCATION:Wichita, KS
PAY RATE: $32.00/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

Job Details:

• Job Type: Contract (3 months with potential for extension)

• Industry: Aerospace / Defense / Aviation

• Benefits: Medical, dental, and vision (Cigna)

• Perks: Bonus potential + Priority access via Tier 1 supplier

• Openings Nationwide: Thousands of opportunities across the U.S.

Qualifying Questions:

• Are you a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual) as defined under ITAR regulations?

• Do you meet the educational and experience requirements for this role?

• Can you commute to the job location or relocate if necessary?

Summary: 

• Determines production status for customer orders using system tools and inventory databases.

• Checks system for replacement parts to support customer requirements.

• Works with Manufacturing Engineers (MEs) on spare configurations for aftermarket orders.

• Makes make or buy decisions for spare parts and components.

• Administrates quotes and follows through on quoting to customers including pricing and delivery.

• Supports AOG (Aircraft on Ground) and spares requirements for the flying fleet.

• Ensures adherence to budgets, schedule requirements, and customer commitments.

• Interfaces with customers on product demonstrations, evaluations, and special event planning.

Requirements:

• Must be a U.S. Person (as defined by ITAR).

• Experience determining production status and checking systems for replacement parts.

• Experience working with Manufacturing Engineers on spare configurations.

• Experience making make or buy decisions for spare parts.

• Experience administrating quotes and following through on quoting to customers.

• Experience supporting AOG and spares requirements for aerospace programs.

• 5 years of customer service experience in aerospace or related industry.

• Experience with aerospace logistics and supply chain for aftermarket support.

About Us:

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.

As trusted partners to leading aerospace and defense OEMs and Tier 1 suppliers, we connect professionals with career opportunities to grow and excel in aviation, aerospace, and defense.

Eligibility Requirements:

Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual under 8 U.S.C. § 1324b(a)(3)) to comply with ITAR regulations.

Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense

Take your career to new heights—apply today!