A growing transportation brokerage in Grapevine, TX is seeking a Customer Relationship Associate to serve as a primary point of contact for clients, building long-term relationships while driving retention and growth.
This role combines brokerage sales, account management, and freight operations exposure — ideal for someone who thrives on communication, follow-through, and problem-solving within the transportation industry.
Responsibilities
Serve as the main point of contact for an assigned book of transportation accounts, managing day-to-day communication and relationship health
Generate new freight opportunities and identify client needs, proactively recommending solutions to strengthen retention and satisfaction
Coordinate FTL, Dry Van, Reefer, Drayage, Intermodal, Specialized, and Over-Dimensional freight
Develop freight pricing strategies that balance competitiveness and profitability
Coordinate with internal Carrier Development and Operations teams to resolve client issues, claims, and service disruptions quickly and accurately
Build and maintain strong carrier relationships
Track client interactions, opportunities, and account status in CRM/TMS systems
Support account growth through upselling, renewals, and referral development
Monitor transportation market trends and growth opportunities
Prepare and present regular account reviews and status updates
Qualifications
5+ years of experience within a non-asset freight brokerage environment (business development, account management, or transportation sales)
Strong understanding of freight pricing and transportation execution
Knowledge of FTL, Dry Van, Reefer, Specialized Freight, Intermodal, and Over-Dimensional Freight
Strong verbal and written communication and negotiation skills
Experience with Transportation Management Systems (TMS) and CRM tools
Highly organized with strong follow-through and attention to detail
Ability to manage multiple client relationships simultaneously
Preferred Background
Transportation brokerage sales professionals with operational experience
Freight professionals with account management and carrier execution exposure