Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.
Relocation will not be provided for this role.
Purpose and Scope
This position exists to provide customer service and support to customers regarding their orders.
Responsibilities
Order Management
Process PO changes initiated by the customer with high-level of data integrity.
Perform contract validation
Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
Create and maintain in a positive relationship with our customers
Customer and Contact Data management
Customer contract, forecast and product line awareness
New opportunity processing / process inquiries along with inquiry assessment
Communicate re-promises, dispo, shortages and overages to customer
Provide accurate sales forecasts
Enter short term (this week & next) customer ship schedules into SAP
Shipment availability & release
Customer Service Interface - portal training, leads, call reports
Initiate continuous improvement
Participate in SOX audits as appropriate
May be required to provide data to management and provide information for KPIs as needed.
Communicate customer volume requirements timely and bring deviations to attention of DP
Lead continuous improvement efforts
Resource on IT projects that impact to our area
Train the team on changes that impact our area
Update training documents as appropriate
Minimum Qualifications
Preferred Qualifications
The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.