Customer Relationship Manager

As a Project Manager, you will lead cross-functional project teams in delivering custom development solutions or managing the Maintenance and Support of applications. You will be accountable for ensuring that the project is completed within the specified scope, cost, and timeline, while meeting the business requirements and contractual obligations.

Your primary responsibilities will include:

• Serve as a Customer Relationship Manager (CRM) supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and relationship management for customers at PD ALTESS. Works closely with the engineering team to deliver customer requirements. Negotiates and prepares Service Agreements. Prepares cost estimates and tracks project budget. Creates and monitors project plans for various customer requirements. Provides interface between PD ALTESS and technical teams to manage projects to schedule. Uses ServiceNow system to enter and monitor customer requirements. Coordinates and participates in customer meetings and clearly communicates project status and issues to customers. Basic cybersecurity knowledge is preferred.