Customer Relationship Representative

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Our full time roles offer excellent benefits to include medical, dental and vision coverage, 401(k) plan with employer match, company paid pension plan, and a competitive starting wage, paid holidays and personal time off. Starting wage is anticipated to be between $22 - $25 an hour. 

Customer relations representatives are the primary point of contact for all aspects of order management from order entry to order delivery. This includes:

• Processing orders from EDI, eCommerce, manual, or through customer portals
• Communicate with customers involving orders, inventory, and logistics
• Communicate daily with distribution team to ensure orders are released to the warehouse
• Ensuring orders are efficiently built for transportation
• Work with Quality Assurance and customers on quality concerns
• Communicating with demand planning and transportation
• Work with accounting team members to review daily invoicing and support backup needed for customer deductions
• Learn how market-based pricing works and help manage and update pricing daily, weekly, and monthly
• Communicate with sales reps regarding customers issues / concerns, for necessary feedback regarding orders, pricing and/or logistics, and to resolve price issues and discrepancies with the customer – this will require working with the sales rep to know and understand their pricing structure and strategy
• Work within customer portals as necessary
• Work with customers and transportation team members on PO updates (i.e., add-ons, changes, deletions, etc.) and on logistical issues (date changes and shorted product).
• Cross-train with other team members to provide backup support and to perform ad hoc reporting.

Position Qualifications:

• Bachelor’s Degree required
• Excellent written and verbal communication skills
• Ability to effectively manage multiple projects and recognize priorities
• Strong attention to detail and organization skills
• Ability to manage issues or concerns from start to finish
• Prior experience with customer service is a plus
• Experience with sales and reporting tools

Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status,  or any other classification protected under applicable federal and/or state law.

Agri-Mark complies with all federal, state, and local laws and regulations.