Customer Relationship Specialist

Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Spokane area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 30–50 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services.

Key Responsibilities:

• Relationship & Retention Management:
  • Oversee a portfolio of 30–50 existing clients with a primary focus on quality control and relationship consistency.
  • Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
  • Act as the relationship manager to mitigate contract losses.
• Revenue Growth & Sales:
  • Identify and sell one-time specialized services and recurring upsells.
  • Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
  • Draft proposals and negotiate contract expansions within your assigned book of business.
• Market Development:
  • Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.
  • Network with property managers and facility directors to create a robust pipeline of future opportunities.

Qualifications:

• Proven experience in Janitorial, Facility Services, or Property Management.
• Strong background in Customer Service (CRM) and consultative sales.
• Deep familiarity with the Spokane area commercial real estate market.
• Ability to balance operational problem-solving with aggressive sales targets.

Compensation benefits

• Commission Structure:
  • Earn commissions on all one-time specialized services and additional RMR growth.