Scope Overview: National Maintenance Contractors is seeking a high-energy Customer Relationship Specialist to anchor our Spokane area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 3050 key accounts. Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services.
Key Responsibilities:
Relationship & Retention Management:
Oversee a portfolio of 3050 existing clients with a primary focus on quality control and relationship consistency.
Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
Act as the relationship manager to mitigate contract losses.
Revenue Growth & Sales:
Identify and sell one-time specialized services and recurring upsells.
Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
Draft proposals and negotiate contract expansions within your assigned book of business.
Market Development:
Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.
Network with property managers and facility directors to create a robust pipeline of future opportunities.
Qualifications:
Compensation benefits