Customer Relationships Specialist

What You'll Do

•       Own the post-enrollment relationship with participants — from their first day in a program through completion or transition

•       Conduct monthly check-ins with active participants — identifying barriers, celebrating milestones, and escalating concerns to appropriate Program staff

•       Maintain active relationships with institutional partners — employers, schools, and community organizations — keeping MyndBridge top of mind for referrals and renewals

•       Generate qualified referrals from satisfied participants and partners — 3–5 warm leads per month minimum

•       Track all participant and partner interactions in the CRM — relationship history, engagement level, and at-risk flags

•       Flag at-risk participants to the Manager of Growth & Impact and relevant Program Manager before they drop

•       Support participant retention strategy — identifying patterns in why participants disengage and bringing insights to the Growth team

•       Represent MyndBridge at community events, partner meetings, and alumni touchpoints

What You'll Bring

Experience & Skills

•       1–3 years in customer service, case management, community outreach, student services, or relationship management — nonprofit, education, or social services preferred

•       Demonstrated ability to maintain consistent, professional communication with a large number of people simultaneously

•       Experience identifying and supporting individuals facing barriers to completion, engagement, or follow-through

•       Strong verbal and written communication — you can write a warm, clear email and have a difficult conversation with equal ease

•       Connection to the Nassau or Queens community — lived or professional experience in the areas MyndBridge serves

•       Bilingual English/Spanish a plus — not required

Technology

•       CRM proficiency — HubSpot, Salesforce, or equivalent; must maintain accurate relationship history and engagement records; training provided

•       Google Workspace — Gmail, Calendar, Docs, and Sheets at a professional level

•       Comfort with virtual meeting platforms — Zoom, Google Meet, or equivalent for remote check-ins

•       Basic reporting — ability to pull and interpret retention data from CRM to support monthly bonus calculation and team reporting

•       Social media and community engagement platforms — for staying connected with participants and partners

Your Retention Bonus

A monthly bonus is paid on top of your base salary based on participant retention rate, calculated from CRM data each month.

•       Retention at 80–89%: $100 per month ($1,200 annually)

•       Retention at 90–94%: $175 per month ($2,100 annually) — target tier

•       Retention at 95% or above: $250 per month ($3,000 annually) — top performance

•       Below 80% retention: no bonus that month

Compensation & Benefits

•       Base Salary: $32,000–$36,000 annually

•       Retention Bonus: up to $250/month paid with monthly payroll

•       Total comp at 90%+ retention: $53,600–$57,600 annually

•       ICHRA Health Benefit: $7,500 annually toward individual health coverage of your choice

•       Paid Time Off: Accrued PTO per the MyndBridge employee handbook

Career Path at MyndBridge

•       Level 1: Customer Relationship Specialist (you are here)

•       Level 2: Senior Customer Relationship Specialist

•       Level 3: Customer Relationship Supervisor

•       Level 4: Regional Customer Relationship Supervisor

•       Beyond: Customer Relationship Manager Senior Leadership

MyndBridge is an equal opportunity employer committed to building a team that reflects the communities we serve.