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Department: Secretary of State / Bureau of Motor Vehicles
Division: Exams
Location: Augusta
Schedule: Monday - Friday, 8:00 am - 5:00 pm
Grade: 13
Salary: $17.30 - $24.91
Closing Date: April 30, 2026
Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The Customer Representative Associate II plays a key role in processing over 50,000 annual driver examinations statewide and ensuring compliance with Maine and federal licensing regulations within the Exams Unit. In this fast-paced, customer-focused position, you'll assist the public and 13 branch offices with exam scheduling, application processing, and regulatory requirements, including CDL and FMCSA standards. Ideal candidates are detail-oriented, organized, and committed to delivering outstanding service while supporting the safe and efficient licensing of Maine's drivers.
What We're Looking For:- Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
- Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
- Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
- Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
- Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
- Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
Key Competencies We Value:- Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
- Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
- Time Management: Prioritize tasks and complete assignments accurately and on time.
- Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
- Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
In this role, you will:- Provide customer service via phone, email, and in person-including handling inquiries and resolving concerns.
- Review and process applications, verify documentation, and ensure regulatory compliance.
- Schedule, reschedule, and cancel exams while maintaining accurate records.
- Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.
- Communicate with driving schools and support internal branch operations.
- Interpret and apply policies and procedures to real-world scenarios.
Preferences will be given to candidates who have:- Strong Communication Skills: Ability to provide excellent customer service over the phone, including clear articulation, active listening, and empathy.
- Exceptional Multi-tasking Abilities: Comfortable handling multiple tasks or systems simultaneously while maintaining focus and attention to detail.
- Adaptability and Flexibility: Open to change and able to shift priorities or duties quickly in a dynamic work environment.
- Positive Attitude: Maintains a calm