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Customer Representative Associate II Supervisor / Bureau of Motor Vehicles / Anticipated Vacancy

State of Maine

Augusta, Maine

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JOB DETAILS
SALARY
$18.27–$26.32
SKILLS
Administrative Skills, CDL Driver's License, Coaching, Communication Skills, Community and Social Services, Conflict Resolution, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Driver's License, Establish Priorities, Identify Issues, Leadership, Multitasking, Onboarding, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Service Delivery, Staff Training, Team Building, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Augusta, Maine
POSTED
14 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department: Secretary of State / Bureau of Motor Vehicles

Division: Driver License Services

Location: Augusta

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Grade: 15

Salary: $18.27 - $26.32

Closing Date: July 16, 2026

Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:
The Bureau of Motor Vehicles is seeking a motivated, customer-focused, and organized Customer Representative Associate II Supervisor to join the Commercial Driver License (CDL) Unit. This position plays a key leadership role in supporting the daily operations of the CDL program by supervising clerical staff, coordinating statewide scheduling activities, supporting Driver License Examiners, and ensuring exceptional customer service to the public and industry partners.

This position requires a collaborative leader who can effectively prioritize competing responsibilities, coach and develop employees, and maintain a high level of accuracy while working in a fast-paced environment. The successful candidate will work closely with Driver License Examiners, branch office staff, CDL training schools, and management to ensure efficient operations and consistent service delivery throughout the state.

What We're Looking For:
  • Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
  • High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
  • Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
  • Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
  • Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
  • Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
  • Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
  • Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:
  • Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
  • Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
  • Time Management: Prioritize tasks and complete assignments accurately and on time.
  • Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
  • Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In This Role You Will:
  • Lead and supervise a five-person clerical team by assigning work, coaching employees, providing training, supporting recruitment and onboarding, and assisting with performance management while fostering a collaborative and customer-focuse

About the Company

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State of Maine

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