We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you!
Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests.
Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers.
Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions.
Personalized Service: Offer customized travel recommendations based on customer preferences and needs.
Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions.
Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction.
Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers.
Previous experience in a customer service or travel-related role is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work under pressure and handle customer issues efficiently.
Knowledge of travel booking systems and industry regulations is a plus.
| Location | Richmond, Virginia |