Customer Retention Specialist - State Farm Agent Team Member

Vicky Chen - State Farm Agent
  • Chino Hiills, CA
  • $23–$26 Per Hour
  • Full-time
6 days ago

Job Description

Benefits:
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts

Compensation: $23–26 per hour
 
Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.
 
This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.
 
Insurance experience is helpful but not required. We are willing to train the right candidate.
 
Responsibilities
 
• Assist customers with policy questions and account changes
 
• Provide excellent customer service by phone, email, and in person
 
• Maintain accurate customer records
 
• Support agency operations and administrative processes
 
• Follow up on customer requests and service needs
 
• Build positive long-term relationships with clients
 
Qualifications
 
• Strong customer service mindset
 
• Excellent communication skills
 
• Organized and detail-oriented
 
• Professional and dependable
 
• Able to work effectively in a team environment
 
• Bilingual skills are welcomed but not required
 
What We Offer
 
• Competitive compensation
 
• Paid training
 
• Stable and supportive work environment
 
• Professional growth opportunities
 
• Established client base
 
• Team-oriented culture
 
We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.
 

Numbers & Facts

LocationChino Hiills, CA
Job TypeFull-time
Salary$23–$26 Per Hour

Skills

  • Communication Skillsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Dental Insuranceunmatched
  • Detail Orientedunmatched
  • Health Insuranceunmatched
  • Insuranceunmatched
  • Multilingualunmatched
  • Operational Supportunmatched
  • Operations Processesunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • Team Playerunmatched
  • Track Customer Issuesunmatched
  • Training/Teachingunmatched
  • Vision Planunmatched

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