Customer Retention Specialist - State Farm Agent Team Member

Benefits:

• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Compensation: $23–26 per hour
 
Our growing State Farm agency is looking for a Customer Relations Specialist who enjoys helping people and providing exceptional customer service.
 
This position is ideal for someone who enjoys building relationships, solving problems, staying organized, and creating a positive customer experience.
 
Insurance experience is helpful but not required. We are willing to train the right candidate.
 
Responsibilities
 
• Assist customers with policy questions and account changes
 
• Provide excellent customer service by phone, email, and in person
 
• Maintain accurate customer records
 
• Support agency operations and administrative processes
 
• Follow up on customer requests and service needs
 
• Build positive long-term relationships with clients
 
Qualifications
 
• Strong customer service mindset
 
• Excellent communication skills
 
• Organized and detail-oriented
 
• Professional and dependable
 
• Able to work effectively in a team environment
 
• Bilingual skills are welcomed but not required
 
What We Offer
 
• Competitive compensation
 
• Paid training
 
• Stable and supportive work environment
 
• Professional growth opportunities
 
• Established client base
 
• Team-oriented culture
 
We are looking for someone who genuinely enjoys helping people and building long-term customer relationships.