Customer & Sales Operations Specialist (Ontario, CA)

Reports to: President & General Manager

Location: Ontario, fully in-office at the company's corporate office. Remote or hybrid schedule is not available.

Company Overview:

• Consumer brand supplier with an established presence in the North American market

• Multicultural working environment

• A great place for someone who is self-motivated that enjoys a lot of freedom

Job Overview:

As a Customer & Sales Operations Specialist, you will own the day-to-day order management and dealer program administration that keeps the Canadian sales operation running accurately and on time. You will process and monitor customer and dealer orders in SAP from entry through fulfillment, flag discrepancies before they become problems, and serve as the primary point of contact for trade partners on delivery scheduling, shipment status, and order changes.

You will also administer sales, marketing, and co-op programs in Excel, keeping dealer data consolidated, accurate, and audit-ready. Beyond the systems work, you will handle the office phone line directly, responding to product, order, and account inquiries from end users and trade partners, and managing claims from intake through resolution follow-up.

Background Profile:

• 2+ years of experience in a sales support, order administration, or customer service role in a B2B, distribution, or automotive/aftermarket environment

• SAP order entry experience is a must

• Advanced Excel skills is a must

• Post-secondary education in business administration or a related field is preferred, not required

Benefits, Compensation, & Features:

• CAD $60,000 to $70,000 based on experience

• Health insurance

• Real autonomy to design and own the tools, trackers, and workflows behind order and program management

If Interested:

Nina Angjelkovska

904-442-8785

nina@talentraction.com