Customer Sales Support

Apollo Professional Solutions

Chula Vista, CA

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Aerospace and Defense, Automation, Billing, Communication Skills, Contract Management, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Distribution Warehousing, ERP (Enterprise Resource Planning), Establish Priorities, High School Diploma, Interpersonal Skills, Inventory Management, Logistics, Manufacturing/Industrial Processes, Microsoft Dynamics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operating Systems, Order Delivery, Order Management, Order Processing, Organizational Skills, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Flow, Process Improvement, Repair Orders, SAP, Sales, Sales Support, Secondary School, Shipping/Receiving, Team Player, Telephone Skills, Time Management, United States Citizen, Warehouse Coordination, Warehousing, Writing Skills, eCommerce
LOCATION
Chula Vista, CA
POSTED
1 day ago
  Customer Sales Support
Chula Vista, California
Onsite
1st Shift
No travel required
$28.03/hr
Position Summary
  • 1-year contract with potential for permanent hire.
  • Manage repair orders within the ERP system.
  • Quote repairs and support on-time shipment delivery.
  • Respond to customer inquiries in a timely and professional manner.
  • Develop and maintain reports focused on repair order process flows to improve visibility and efficiency.
  • Ensure high attention to detail and accuracy.
Responsibilities
  • Create SAP transactions to maintain order, inventory, and invoicing accuracy.
  • Support automation of repair order entry processes using ERP-related tools.
  • Create and maintain reports in Power BI and Excel to improve processes and reduce shop turnaround time (TAT).
  • Coordinate with warehouse distribution, provisioning, and E-commerce teams to support customer satisfaction and order delivery.
  • Work with the sales team to create customer orders and acknowledgements in accordance with PSA obligations and standard work procedures.
  • Coordinate with sales, shipping, and warehouse teams to expedite or trace shipments.
  • Participate in Kaizen events and support the Collins Operating System (CORE).
  • Provide solutions to recognized business problems.
  • Make effective decisions on routine problems.
Required Qualifications
  • High school diploma or AA/AS degree (or other 2-year post-high school training).
  • Less than 2 years of relevant experience.
  • Must be a U.S. Person (U.S. citizen, permanent resident, refugee, or asylee).
  • Experience using a database for data entry.
  • ERP system experience (SAP or similar).
  • Ability to solve routine problems using established processes and systems.
  • Experience with:
    • Microsoft Excel
    • Microsoft Word
    • Microsoft Outlook
    • Microsoft PowerPoint
    • Microsoft Office
Preferred Qualifications
  • Strong verbal and written communication skills (phone, email, and in person).
  • Excellent interpersonal relationship skills.
  • Strong organizational skills with the ability to prioritize and complete tasks with minimal direction.
  • Experience with logistics, shipment tracking, and support.
  • Repair station or manufacturing process experience.
  • Aerospace contract administration experience.
  • Working knowledge of:
    • SAP
    • Microsoft Dynamics
    • Power BI
Clearance Requirements
  • U.S. Person required
 

About the Company

A

Apollo Professional Solutions

Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1983
WEBSITE
http://apollopros.com/