Customer Sales Support

Customer Sales Support
Location: Chula Vista, CA
Job ID: #73214
Pay Range: $25-28/hr
Duration: 12 months

Description:
The Customer Sales Support role is responsible for assisting the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience. This role helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.
In detail, the role assists global airline nacelle support needs, responds to customer general inquiries, follows documented procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.
Primary Responsibilities

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders and duties related to overall customer service and account management.
• Provide customer support for navigation and utilization of our global Spares and Technical Service Customer Portal
• Communicate with customers by telephone or electronically to provide information about the organization's products, services, and address basic inquiries/concerns.
• Actively work on credit releases and invoice payments requirements
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide daily work output reports to management to ensure business targets are met.
• Act as an active participant for continuous improvement for the betterment of the organization's processes and quality
• Manage and maintain a record of customer interactions or transactions in the ERP system, CRM MS Dynamics, and Salesforce
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
• Provide excellent support to customers to ensure customers' satisfaction.
• Maintain knowledge of organization and products to provide the appropriate information and support to customers.

Basic Qualifications

• Bachelor's degree
• Must be a U.S. Citizen
• Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful.
• Monday - Friday, Shifts - Day-time shifts filled first
  • 7:00AM - 3:30PM PST
  • 8:30AM - 5:00PM PST
  • 1:30PM - 10:00PM PST
• 
  Preferred Qualifications
  • Experience (2-4 years) with Customer Relationship Management, business processes, order management, high profile customer support
  • Microsoft Office suite (excel, word, power-point, access) applications including use of MS Dynamics and TEAMS messaging
  • Participation in Continuous Improvement activities
  • Working knowledge of SAP or equivalent business system application experience

Citizenship Requirements
US Citizen

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at