Customer Sales Support

Job Description:

• Looking for a Repair Station Customer Account Manager for their Chula Vista facility.
• This position is responsible for managing repair orders in our enterprise resource planning (ERP) system, quoting repairs, ensuring on-time delivery of shipments, and responding to customer inquiries in a timely and professional manner.
• Additionally, this position requires the ability to develop and maintain reports focused on repair order process flows to drive improved visibility and efficiency.
• Attention to detail and accuracy is a must.

• Create SAP transactions related to maintaining accuracy of orders, inventory, and invoicing.
• Support activities related to automating processes for repair order entry using available or newly acquired tools in conjunction with our ERP system.
• Create and maintain reports in MS Power BI, and Excel to ensure improvement of process and mistake proofing to drive reduced shop processing time (TAT).
• Coordinate activities with support teams (warehouse distribution, provisioning, and E-commerce) related to customer satisfaction and to support delivery of orders.
• Work with internal sales team to create customer orders and order acknowledgements in accordance with PSA obligations and available Standard Work procedures.
• Coordinate with sales team, shipping and warehouse to expedite or trace shipments.
• Participate in Kaizen events (Lean Manufacturing) as an active member and embrace the Client Operating System, CORE.
• Able to provide solutions to recognized business problems.
• Make effective individual decisions on routine problems.

• Experience using a database to enter data.
• ERP systems experience, like SAP or similar system.
• Able to solve routine problems utilizing resident processes/systems.
• Excel, Word, Outlook, and PowerPoint experience.
• Microsoft Office

• Verbal and written communication skills via the phone, e-mail, and in person.
• Excellent interpersonal relationship skills.
• Organized with ability to properly prioritize and complete tasks with minimal direction.
• Experience with logistics, shipment tracking and support.
• Repair station or manufacturing processes experience
• Aerospace contract administration.
• Working knowledge of SAP, MS Dynamics and Power Bi.

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with less than 2 years of relevant experience.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.