Work directly and daily with VP Sales & Customer Support. Manages and leads Sales Support, Customer Support and Order Management Teams. Provides leadership in a fast paced environment.
Work directly with Finance, Product, Marketing and Sales teams to make critical decisions in the roll out of new products and processes to meet financial goals.
Provide direction to team members in order to successfully meet organizational goals. Participate in business review and planning efforts to find ways to enhance the operations for strategic growth.
1. Manages and assigns daily projects and direction to Sales Support, Customer Support, and Order Management teams.
2. Create metrics and monitor performance against set objectives holding associates accountable for high quality and on time results.
3. Manage and improve processes using Rapid Continuous Improvement (RCI) tools where applicable.
4. Manage and track associate schedules to ensure constant coverage.
5. Manage Configure Price Quote (CPQ) program supporting Sales, Order Management, and IT teams.
6. Oversee ongoing projects and monthly reports produced by the Sales Support group.
7. Manage monthly sales estimates based on order volume, Forecast and Plan.
8. Resolve issues escalated to this position from internal and external customers.
9. Manage annual Direct Sales Compensation process.
10. Review and Approve sales compensation plans and exceptions.
11. Review and Approve Order processing exceptions.
12. Provide Direction to the Sales Support team on various sales reports as needed by management.
13. Participate with Finance in creating the quarterly expense forecast submissions.
14. Participate in key sales events, such as annual sales meeting, national sales calls, Parts and Service Clubs, OEM meetings and vendor shows.
15. Process all departmental requisitions and check requests.
16. Lead Operations team including Sales, Sales Support, Customer Support and Training Departments.
17. Provide leadership in a fast-paced environment, working directly with Leadership, Finance, Marketing, Product and Sales teams to make critical decisions in the roll out of new products and processes to meet business objectives.
18. Lead, mentor and develop team members.
19. Participate in business review and planning efforts to find ways to enhance the operations for strategic growth.
20. Monitor Call level activity and daily call center metrics to ensure teams are meeting department KPI goals.
21. Collect, analyze and report key performance data for sales and support operations performance reviews.
22. Manage annual Direct Sales Compensation process, working with Finance.
23. Provide direction to all teams to create collaboration and continuous improvement.
24. Create synergies between all departments.
25. Create synergies between RS&I businesses (M1, DFX) to identify upsell opportunities.
26. Participate in Marketing campaign prioritization and review.
27. Drive Sales engagement and process through HubSpot CRM review and reporting.
28. Manage and review financial reports detailing expenses for Sales, Support and Operations departments.
29. Manage Revenue forecast for Sales, Support and Training departments.
30. Manage third party agreements, relationships and renewal cycles for business operational software and service solutions including Oracle CPQ, DocuSign, Avaya, CDK, TASKE, Avnet, HubSpot, ZenDesk, Five9s, OEMs
· Bachelor’s Degree in Finance or Business Administration preferred or other equivalent experience.
· Experience with Oracle/CPQ
· Strong computer skills especially in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
· Strong planning and organizational skills
Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.