Overview:
Pay Range: $26.15 - $32.00 Per Hour
**On-site in Lansing, IL**
Summary:
The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.
Principal Duties and Responsibilities:
Key responsibilities include:
Sales & Commercial Support
- Assist with price entry, quote preparation, and pricing documentation
- Coordinate freight considerations as part of bid and quote development
- Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing
- Provide timely internal follow-up on customer needs, project requirements, and commercial commitments
- Support communication between the sales team and internal departments to keep customer commitments moving forward
Billing & Customer Support
- Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests
- Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets
- Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly
- Support Market Managers with customer communication related to payment status, billing questions, and account maintenance
Freight & Commercial Coordination
- Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution
- Help resolve on-site, in-transit, or scheduling issues that may impact customer service
- Maintain carrier information within Apex to support compliant and dependable freight execution
- Provide freight cost, timing, and availability input to support pricing and customer commitments
Barge & Supply Alignment
- Maintain oversight of barge movements, barge status, and related inventory visibility
- Provide updates on supply timing, availability, and logistical constraints
- Support sales planning by communicating supply risks, delays, or timing issues
- Assist Market Managers in understanding supply timing before customer commitments are finalized
Global Responsibilities:
- Regular attendance and physical presence at work is an essential function of this position
- Adhere to and champion Ozinga’s values of Service, Learning, and Entrepreneurship
- Participate in company safety program
- This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
Qualifications:
Education/Specialized Knowledge/Professional Certification:
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree in logistics, business, or a related field preferred
- Working knowledge of pricing, freight, logistics, or construction materials preferred
Experience:
- Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred
Skills/Abilities:
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools
- Communication Skills: Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners
- Attention to Detail: High level of accuracy and attention to detail in tracking shipments and handling billing
- Problem-Solving Skills: Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination
- Organizational Skills: Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
- Team Player: Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach
Benefits Information:
At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.
Our benefits include:
- Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind.
- Retirement Plan Options – Helping you build a secure future.
- Voluntary Benefits – Helping you to cover unexpected expenses.
- Work-Life Balance – Supporting flexibility so you can thrive in every area of your life.
- Employee Assistance Program – Offering confidential support for personal and professional challenges.
- Wellness Program – Promoting a healthy lifestyle through resources and incentives.
We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!