Customer Service 2.0

Your Day-to-Day:

• Answer and resolve inbound/outbound customer service calls
  

• Deliver exceptional service with every interaction
  

• Document customer information and call outcomes
  

• Follow up to ensure resolution
  

• Meet key performance benchmarks
  

Requirements

What We’re Looking For:

• High school diploma or GED
  

• Excellent phone and typing skills
  

• Comfortable navigating software and multitasking
  

• Dedicated home workspace and stable internet
  

• Windows 11 PC with 8 GB RAM (16  GB RAM preferred)  (no Apple or Chromebook)
  

•  USB headset & wired internet (not needed to apply, but required to start)
  

Benefits

Position Highlights:

• Fully remote position – work from home office
  
• Starting pay of $12–$15/hour
  
• Flexible self-scheduling
  
• Advancement opportunities based on performance
  
• Supportive team environment