Customer Service 2nd Shift

About the Role

Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.

Pay Range: $20/hour + 10% Shift Differential

Shift: 2nd Shift

Top five skills and abilities we are seeking in an applicant:

Ability to work in a fast-paced environment with continuous interruptions.

Must have good oral and written communication and organizational skills.

Ability to organize workload for timely accomplishment of work.

Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others.

Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.

Top five tasks for this position:

Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided.

Obtain required information and respond when necessary to complete action on inquiries/requests received.

Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.

Provide assistance to other employees in a businesslike and professional manner as required.

Edit orders accurately for input into SAP/Configurator.

Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.

A 10% shift premium is paid for 2nd and 3rd shift positions.

SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!

There is no monthly premium required for Employee's coverage:

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals

Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment

Disability - Includes both Short Term Disability and Long Term Disability

Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment

Timely Evaluations with potential for a pay increase

Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service

Holiday Pay - Twelve (12) paid holidays per year

Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account

Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually

Paid Parental Leave - To assist and support new parents with balancing work and family matters

Onsite Clinic Services - On location medical services by licensed providers at no cost to employees

Education Assistance Programs - Student Loan Repayment / Tuition Assistance options

Counseling Resources - Easy and convenient access to professional counseling services online

Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards

Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements

Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements

Employee Assistance Programs - program to help employees navigate challenging life circumstances

Additional job requirements and responsibilities would be discussed during the interview process.