Customer Service Account Manager

Welcome to Coastline Insurance Agency, where we believe in building bright futures for our community right here in Homer, Alaska. Were not just an insurance agency; were neighbors helping neighbors secure their peace of mind. Our team is built on trust, genuine care, and a deep understanding of what makes life in Alaska unique. Were looking for a warm and dedicated Insurance Account Manager to join our close-knit family. In this role, you'll be the go-to person for our valued clients, providing them with personalized guidance and ensuring their insurance needs are perfectly met. Youll have the opportunity to create meaningful connections, offer tailored advice, and truly make a difference in people's lives. If you have a knack for communication, a heart for service, and a desire to grow with a company that values its people and its community, wed be thrilled to hear from you.

Salary Range: $55000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Serve as the primary point of contact for a dedicated portfolio of insurance clients.

Proactively reach out to clients to review their current coverage, identify potential gaps, and recommend appropriate solutions.

Sell new policies, process policy changes, renewals, and endorsements accurately and efficiently.

Respond to client inquiries and resolve issues with empathy and a commitment to customer satisfaction.

Collaborate with underwriters and other internal teams to ensure seamless client service.

Stay informed about new insurance products, industry trends, and regulatory changes.

Active Alaska Producer's License for Property & Casualty is sought but we do offer a training program if not licensed yet.

Proven experience in customer service or a client-facing role within the insurance industry.

Excellent interpersonal and communication abilities, both written and verbal.

A genuine passion for helping people and building lasting relationships.

Strong organizational skills and attention to detail.

Familiarity with insurance quoting software and CRM systems is a plus.