Customer Service, Account Manager

Account Manager

Job Category: Customer Service

Full-Time

Location: Culp Ticking Stokesdale, NC 27357, USA

Description

Position Summary: Provide exceptional service to our customers and assigned accounts, sales staff, and all other departments that we collaborate with daily. Actively monitor accounts, review open orders, and work to ensure current inventory levels meet account requirements and promotions. Interact with members of the planning team, quality control, and the manufacturing group to share accurate information with our customers and updates to inquiries.

Position Responsibilities:

• Provide first line support to our customers and manage their requests to deliver defect-free products at a competitive price, on-time, every time.
• Build and maintain strong, long-lasting client relationships.
• Analyze customer specific requirements and update inventory status, quote delivery lead-times, and provide shipping updates.
• Process orders for regular demand and promotional periods to ensure overall success.
• Monitor open orders and provide solutions to customers when their business is growing faster than production lead time.
• Review and maintain customer master data and inventory status reports.
• Provide clear communication and coordination of customer delivery commitments with the planning team and resolve issues when they develop.
• Manage current and aged inventory levels for assigned accounts.
• Track customer forecasts and communicate with operations and planning staff to improve visibility to changes in demand requirements.
• Communicate regularly with sales team to review specific inventory constraints and opportunities, and plan for special promotions.
• Assist in the product return process as coordinated with the Quality team when needed.
• Actively participate in continuous improvement opportunities.
• Provide secondary support for accounts as needed.

Role Qualifications/Essential Skills and Experience:

• Experience in a manufacturing environment.
• Enjoys a collaborative, fast paced environment.
• Familiarity with managing customer accounts and related information.
• Strong computer skills, especially Microsoft Office and Excel.
• Strategic problem solver, with an ability to identify solutions to customer inquiries and challenges.
• Work effectively with other departments.
• Ability to adapt to new processes, software and solutions.
• Prior experience working with AS400, SAP, or similar operating systems.
• Strong verbal and written communication skills.

Education Requirements:

• BA/BS degree; or an AA/AS degree with 3+ years progressive experience in Customer Service, Distribution or Supply Chain.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.