Overview
Pay: $26.50/HR
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsible for supervising customer service agents as well as assisting airline passengers at the Airport requiring assistance other than transportation.
Responsibilities
Specific Duties / Essential Job Functions:(Other duties may be assigned.)
Supervise daily operations (walk the floor, respond to questions and concerns)
Monitor rest breaks and lunch breaks. Fill in as necessary.
Monitor employee clock in/out.
Manage lost and found boxes and pick up on required schedule.
Manage attendance reports.
Manage WFMs.
Ensure communication during shift changes.
Approve day trades.
Approve leave requests.
Participate in disciplinary actions.
Act as liaison at the information booth in baggage claim.
Stationed at various airport locations, including the main ticket lobby level to answer questions and provide information to passengers.
Greet passengers arriving from International flights.
Bin running for TSA.
Other duties as required.
Supervisory Responsibilities: N/A Other:
Physical Demands: The physical demands described herein are representative of those
that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual may be required to stand and walk for 2/3 or more of the work shift.
Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.
Individual may be required to lift 25 pounds or more for up to 2/3 of the work shift.
The individual must be able to work in a high stress environment.
Specific Job Knowledge, Skill, and Ability: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or
Ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Language Skills:
Ability to communicate effectively in the English language. Ability to read and interpret documents such as government issued identification items, safety rules, operating and procedure manuals, and employee handbooks. Ability to effectively present information and respond to questions from managers, clients, customers and the general public.
Math Skills:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
Employee must comply with all guidelines and policies set forth in the ABM Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.
Qualifications
Education:
High school diploma or GED required.
Experience:
1-year customer service experience preferred.
1-year supervisor experience preferred.
Previous airport, baggage handling, warehouse, or porter experience preferred.
Basic computer skills, including understanding of basic software applications.
Ability to use hand held devices or tablets.
Overall:
Must be 18 years of age or older. Must work schedule as assigned.
Must submit to and pass a drug screen.
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
This job description is subject to change at any time at the discretion of management.
I have read and understand the attached job description. I agree that I can perform the essential job functions and meet the job requirements with or without reasonable accommodation.
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)