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Customer Service Admin - 479

Korry Electronics

Everett, WA

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JOB DETAILS
SALARY
$32.08–$43.40 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Aviation Industry, Communication Skills, Contract Requirements, Contract Review, Copying Machines, Customer Acquisition, Customer Relations, Customer Retention/Renewal, Customer Service Evaluation, Customer Support/Service, Data Entry, Data Quality, Develop and Maintain Customers, Electronics, Equal Employment Opportunity (EEO), Federal Compliance Regulations, Genetics, Government Contracts, Identify Issues, Interpersonal Skills, Maintain Compliance, Manufacturing, Medical Conditions, Microsoft Office, Military, Office Equipment, Physical Demands, Presentation/Verbal Skills, Printers, Process Improvement, Production Schedule, Purchase Orders, Record Keeping, Regulatory Compliance, Resolve Customer Issues, Sales
LOCATION
Everett, WA
POSTED
Today
What You Will Do:

As a customer service administrator, you interface directly with our customers. This position plays a pivotal role in helping support excellent customer service, customer retention and new customer acquisition. You will be the main point of contact coveringinbound and outbound service-related calls and performing administrative functions ensuring excellent levels of customer service, quality, efficiency and accuracy in all you do.

Primary Responsibilities:
  • Verify purchase orders and quotes for accuracy and compliance.
  • Data entry of verified quotes and orders.
  • Maintain accurate records for quotes, orders, status and other customer communication.
  • Maintains accurate customer account information and files.
  • Review contractual requirements.
  • Listen to customers' concerns, issues and questions.
  • Troubleshoot, analyze, and resolve customer problems within established guidelines.
  • Coordinate with government agencies and contractors to ensure compliance with federal regulations and standards.
  • Verify accuracy of written agreements.
  • Act as a liaison between customer and Korry, ensuring Korry's best interest.
  • Maintain a positive attitude and calmly respond to customer concerns and complaints.
  • Coordinate booking and shipping schedules with Production Schedulers.
  • Coordinate with the sales team on customer communication.
  • Communicate effectively and professionally with direct and indirect team members and customers.
  • Maintain the highest ethical standards, even when challenged from above.
  • Performs special projects/tasks as assigned.
Preferred Education:
  • High school education or equivalent.
Preferred Experience:
  • 5+ years Customer Service experience.
Preferred Specialized Skills and Abilities
  • Strong interpersonal skills.
  • Strong verbal communicator.
  • Be personable and attentive.
  • High school education or equivalent.
  • Proven experience with federal and defense sectors.
  • Familiarity with government contracting and compliance requirements.
  • Data entry experience preferably in a manufacturing environment (MRP), MS Office competency.
  • Demonstrated proficiency in written and verbal business communication.
Physical Requirements:
  • Frequent use of personal computers, database and digital platforms, and other office productivity machinery, such as copy machines and computer printers.
  • Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, materials, and computer.
  • The person in this position needs to frequently move inside the office
  • Frequent close vision and the ability to adjust focus.

Pay Range:
Please note the typical hiring range is $32.08 - $43.40 hourly. Job offers within the range are based on significant job qualifications and pay equity.

Company Description:

Eligible candidates must be authorized to work in the U.S.

This position requires access to export control information. To conform to US Export Control regulations, applicant should be eligible for any required authorizations from the US Government.

Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.

Thank you for your interest in Korry Electronics!

Our company culture is focused around ownership, transparency, process improvement and trust & respect. We are looking for talented people (like you!) to lead our business to the next level while giving you the opportunity to develop your own career.

We have been at the forefront of the aviation industry since the beginning, creating the first lighted cockpit controls for the military and commercial aircraft industry. The Korry product team continues this tradition as it develops the crew station of the future, providing state-of-the-art switches, cockpit controls, high-performance displays, and night-vision filters. We are passionate about what we do. For more information, please visit www.korry.com.

Join the Korry team and find out why this is such a great place to spend your career!

Korry Electronics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, color, religion, sex, sexual orientation, gender identity or expression, medical condition, national origin, marital status, disability, pregnancy or parental status, childbirth, genetic information, or military and veteran status.

About the Company

K

Korry Electronics

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