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Customer Service Admin - Collections

Lancesoft

Colorado Springs, CO

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JOB DETAILS
SALARY
$18
LOCATION
Colorado Springs, CO
POSTED
17 days ago
Job Title: Customer Service Admin –Collections
Location: Colorado Springs, CO 80907
Duration: 12+ months
Pay Rate: $15.00 to $18.00/hr.
 
Duties:
  • Communicate with customers regarding their account status and make subsequent collection of payments.
  • Interface with finance business stakeholders to ensure correct payment application, reconciliation and compliance requirements are met.
  • Tracking Government billing and working parallelly with CSR and web billing team to upload invoices in various Government portals like WAWF, MPO, IPP etc.
  • In WAWF check whether receiving reports is available in WAWF by Tram Tran are Inspected/Accepted in WAWF by the DCMA Inspector and are waiting for Invoicing in WAWF.
  • Coordinating with Government customers.
  • Resolving disputes.
  • Responsible for Lockbox and Check deposits and work on lockbox rejections and correspondence.
  • Responsible for customer refunds, adjustments.
  • Obtain necessary supporting documents from customers to ensure finance requirements are met.
  • Be a communication linkage with the order management team and escalations to the Sales Manager and credit department and other departments for effective resolutions.
  • Provide quality comments for invoice/accounts in their portfolio with regular follow-up per the Collection Action Path
  • Coordinate with finance stake holders to complete internal, external audit and help to handle audit letters from customers.
  • Communicate with bank to resolve payment processes such as cheques, letter of credit, guarantees etc.
  • Be the report lead and help to provide analysis, solution, and help to ensure the report result met.
  • Able to Solves/help the team to solve complex problems which might impact payment, including local tax, LC, invoice, customs clearance, foreign exchange, etc.
  • Participate in cross functions projects and initiate new ideas/projects for process improvements.
Skills:
  • This role is part of the Client Credit and Collections Organization.
  • Acts as the first point of contact for any escalation regarding Collection Issues and escalations.
 

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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