Customer Service Admin

Overview

CORT Events is seeking a Customer Admin to join our team in Las Vegas, NV!

The Customer Service I provides essential administrative support to the Client Services Consultant, outside sales teams (Account Executives, Strategic Business Development Executives and Strategic Account Managers), and Customer Service Representative IIs. This role is responsible for managing assigned administrative tasks, preparing and processing sales quotes and orders, maintaining accurate customer records, and supporting the overall efficiency and responsiveness of the department. The Customer Service I ensures a positive customer experience by handling order entry, data management, and routine client communications, allowing Client Services Consultants and Customer Service Representative IIs to focus on direct client service and issue resolution.

Pay: $20 per hour.

Schedule: Mon-Fri from 8am-5pm.

What We Offer

• Comprehensive health insurance (medical, dental, vision) available within 30 days or less
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

Responsibilities

• Support the Customer Service team and outside Sales teams during the sales process by processing order requests, answering simple product questions, preparing sales quotes/confirmations/invoices, and handling administrative tasks.
• Maintain and update customer records and interactions in Salesforce.
• Check product/labor availability, verify order details, and follow up with clients or internal teams as needed.
• Gather and organize information required for Operations to coordinate deliveries and pickups.
• Verify payment and order confirmation to ensure accurate processing in Sales and Operations software.
• Assist with organizing and submitting accounting forms and other documentation.
• Learn and follow all Standard Operating Procedures (SOPs) relevant to the role.
• Maintain up-to-date knowledge of products and services.
• Provide support in troubleshooting and resolving routine administrative issues.
• Contribute to team efforts by assisting coworkers as workflow fluctuates.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required
• 1+ year Customer Service or Administrative Support experience
• Previous Salesforce experience required
• Solid time management and self-organizational ability; able to work collaboratively as part of a team
• Ability to quickly connect with others and demonstrate exceptional customer service
• Excellent verbal and written communication skills.
• Ability to multi-task

About CORT Events

CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

Working for CORT Events

For more information on careers at CORT, visit https://careers.cort.com/

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.

CORT participates in the E-Verify program.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

EEO/AA Employer/Vets/Disability

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.