The Customer Experience Administrator supports the CX team by handling daily reports, communication with transportation and warehouse teams, and assisting with overflow tasks such as order modifications, credits, data entry, and processing customer complaints through CRM.
They coordinate delivery updates, manage intercompany transfers, and process special orders like Will Call and employee orders. The role requires strong communication skills, data entry proficiency, and the ability to multitask in a professional office environment.
Preferred candidates have previous food service or customer service experience, are team-oriented, detail-focused, adaptable, and proficient in Microsoft Office. The position offers an hourly rate of $22.00 - $24.00 and involves working primarily in an office setting, with some physical demands like lifting up to 25 pounds.
It is a non-exempt role with responsibilities that may evolve, requiring flexibility and a commitment to excellent customer service.
Gold Star Foods Inc. "Gold Star Foods" began operations in 1966 as a distributor of meat products primarily to coffee shops in the Los Angeles area. "Gold Star Meat Company", a family owned business, was purchased in 1978 and under new ownership the focus of the business shifted from restaurants to Southern California School Districts. To better reflect the image of a changing inventory, the name was changed to "Gold Star Foods" in 1983 and most recently to "Gold Star Foods Inc". Since 1978, Gold Star Foods customer base has grown to over 300 school districts throughout the Southwest. As a result of our commitment to excellence, we have been recognized nationwide by the United States Department of Agriculture and the American School Food Service Association as one of the outstanding food service distributors to school districts.
A leader in the provision of School Nutrition Food and Supplies, Gold Star is widely considered one of the United States' premier processed commodity distributors. Our founder's vision became a system where school food operations can order and use commodities just like commercial products. The result? The children have products that are appetizing and the districts can utilize government subsidies. Gold Star Commodity Programs have grown to supply all items used in school meal programs: