Customer Service/Administrative Assistant

Position Summary

We are seeking a part-time, in-person Office Assistant for our Worcester office. This role supports the day-to-day activities of the office and assists the Property Manager with daily operations, tenant relations, and administrative tasks. The Office Assistant helps maintain high occupancy, supports site maintenance coordination, and ensures smooth office operations.

Key Responsibilities

• Support the Property Manager with daily office and property management activities

• Assist with tenant relations by responding to resident inquiries in a professional and timely manner

• Help manage administrative tasks including filing, data entry, document preparation, and record keeping

• Support marketing efforts for vacant units, including posting listings and tracking inquiries, checking on vacant units, completing inspections

• Assist with processing rental applications and organizing applicant information

• Help collect rent and maintain accurate payment records

• Coordinate with vendors and assist with managing vendor relationships for maintenance and service needs

• Assist with property and unit inspections and maintain inspection documentation

• Support lease renewal activities, including preparing renewal documents and following up with residents

• Help maintain organized office systems and provide general front-office support

Qualifications

• Previous office, administrative, customer service, or property management experience preferred

• Strong communication and interpersonal skills

• Good organizational skills and attention to detail

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Comfortable using computers, email, and basic office software

• Professional, dependable, and service-oriented

Work Schedule

• Part-time

• In-person position based in the Worcester office

Ideal Candidate

The ideal candidate is organized, responsive, and comfortable balancing administrative support with tenant-facing responsibilities. They should be able to work closely with the Property Manager and contribute to efficient daily office operations.

Small startup Property Management company, in the heart of Worcester. You will be working directly with the owners of the company assisting with the day-to-day operations.