PulseMediaNL is a growing organization committed to providing professional customer support, efficient administrative services, and reliable business operations. We value clear communication, accuracy, responsiveness, confidentiality, organization, teamwork, and a positive customer experience.
We are seeking a dependable, organized, and customer-focused Customer Service Administrative Clerk to join our remote team. This position combines customer service responsibilities with administrative support, data entry, record management, document processing, and general clerical duties.
The successful candidate will assist customers through approved communication channels, maintain accurate records, process routine requests, organize documentation, and provide administrative support to ensure the smooth operation of the customer service department.
The Customer Service Administrative Clerk serves as an important link between PulseMediaNL, its customers, and internal departments.
The role involves responding to routine customer inquiries, documenting customer interactions, updating databases and spreadsheets, processing forms and requests, maintaining digital records, preparing basic administrative reports, and supporting day-to-day customer service operations.
Because this is a remote position, the successful candidate must be comfortable working independently, communicating through digital platforms, managing multiple responsibilities, and maintaining productivity with limited direct supervision.
Respond to customer inquiries through email, telephone, live chat, messaging platforms, and other approved communication channels.
Provide clear, accurate, and professional information regarding company services, procedures, and routine customer requests.
Maintain a courteous and helpful approach during all customer interactions.
Listen carefully to customer concerns and identify the appropriate next steps.
Resolve routine customer inquiries within established company procedures and authority levels.
Escalate complex, sensitive, or unresolved issues to the appropriate supervisor or department.
Follow up on outstanding customer requests when necessary.
Provide appropriate status updates to customers.
Maintain professional service standards across all communication channels.
Document relevant customer interactions accurately.
Perform general administrative and clerical duties in support of the customer service and operations teams.
Process forms, correspondence, customer requests, and other routine documentation.
Maintain administrative spreadsheets, trackers, logs, and internal records.
Prepare basic reports, summaries, and administrative documents.
Organize and maintain electronic filing systems.
Retrieve records and documents for authorized team members.
Monitor assigned administrative queues, inboxes, and task lists.
Route requests and documents to the appropriate departments when necessary.
Assist with special administrative projects as assigned.
Support supervisors and team members with routine operational tasks.
Accurately enter customer and administrative information into company databases, CRM systems, spreadsheets, and other approved platforms.
Create new records and update existing customer information when necessary.
Record customer inquiries, requests, actions taken, and relevant outcomes.
Verify names, contact details, dates, reference numbers, and other information before completing records.
Review entries for errors, missing information, duplicate records, and inconsistencies.
Correct routine errors according to established procedures.
Ensure customer records are updated promptly following interactions.
Maintain consistent formatting and documentation standards.
Flag questionable or incomplete information for clarification.
Monitor assigned customer service and administrative inboxes.
Review incoming messages and determine the appropriate action.
Respond to routine inquiries within established response-time expectations.
Use approved templates while adapting responses appropriately to individual situations.
Route specialized inquiries to the appropriate department.
Review messages for accuracy, professionalism, spelling, and clarity before sending.
Identify urgent or sensitive communications and escalate them promptly.
Maintain appropriate records of important correspondence.
Receive and review customer requests for completeness.
Verify required information before processing.
Enter relevant information into designated systems.
Process routine requests according to established company procedures.
Track pending requests and follow up when appropriate.
Identify missing information and request clarification through approved channels.
Update the status of customer requests as they progress.
Escalate requests requiring additional authorization or specialized assistance.
Maintain accurate documentation of completed, pending, and escalated matters.
Upload, rename, organize, categorize, and archive electronic documents.
Maintain structured digital filing systems.
Follow established file-naming and document-storage conventions.
Ensure customer and administrative documents are stored in appropriate locations.
Identify duplicate, outdated, or incorrectly categorized documents.
Retrieve documents for authorized employees when requested.
Assist with routine document cleanup and archiving.
Maintain organized shared folders and electronic records.
Review customer and administrative records for accuracy and completeness.
Compare entered information with source documents when required.
Identify typing errors, missing information, duplicate records, and inconsistencies.
Correct routine issues according to established procedures.
Perform periodic quality checks on assigned records.
Report recurring data-quality problems to the appropriate supervisor.
Avoid making unsupported assumptions when information is unclear.
Request clarification when necessary.
Maintain a strong commitment to accuracy and data integrity.
Communicate with other departments regarding customer requests and administrative matters.
Forward relevant information to appropriate team members.
Track outstanding internal requests when necessary.
Provide supervisors with updates regarding unresolved customer matters.
Assist with coordinating information between customer service, administration, and operations.
Participate in virtual team meetings and training sessions.
Communicate professionally and respectfully with colleagues.
The Customer Service Administrative Clerk may have access to confidential customer, employee, supplier, and company information.
The successful candidate is expected to:
Maintain strict confidentiality when handling sensitive information.
Access customer or company records only when necessary for assigned responsibilities.
Protect usernames, passwords, and company system credentials.
Use only approved systems and communication channels for business information.
Follow company procedures regarding data storage, sharing, and document management.
Maintain appropriate privacy while working remotely.
Secure company devices and systems when unattended.
Avoid disclosing confidential information to unauthorized individuals.
Report suspected data loss, unauthorized access, security incidents, or privacy concerns promptly.
Follow applicable privacy and data-protection requirements, including GDPR requirements where relevant.
As a remote employee, the Customer Service Administrative Clerk will be expected to:
Maintain reliable communication with supervisors and colleagues during scheduled working hours.
Remain available through designated company communication channels.
Attend required virtual meetings, training sessions, and team discussions.
Manage assigned customer service and administrative workloads independently.
Prioritize tasks according to urgency and established deadlines.
Maintain dependable attendance and punctuality.
Provide progress updates when requested.
Communicate promptly when experiencing delays, technical issues, or unclear instructions.
Maintain an organized and reasonably quiet remote workspace.
Follow company security requirements when accessing systems remotely.
Candidates should ideally possess:
High school diploma, secondary school qualification, GED, or equivalent.
Basic to intermediate computer proficiency.
Strong written and verbal communication skills.
Good typing and data-entry abilities.
Strong attention to detail and accuracy.
Basic proficiency with spreadsheets and word-processing applications.
Good organizational and time-management skills.
Ability to communicate professionally with customers.
Ability to follow written and verbal instructions.
Ability to manage multiple routine responsibilities.
Ability to work independently in a remote environment.
Ability to remain professional when assisting customers with concerns.
Responsible approach to confidential information.
Previous experience in customer service, administrative support, data entry, clerical work, call-center operations, or virtual assistance is beneficial but may not be required for suitable entry-level candidates.
Experience or familiarity with the following is advantageous:
Microsoft Word, Excel, and Outlook.
Google Docs, Sheets, Gmail, and Drive.
Customer Relationship Management (CRM) systems.
Customer service or help-desk platforms.
Email and live-chat support.
Data entry and database maintenance.
Digital document management.
Administrative record keeping.
Remote communication and collaboration platforms.
Training may be provided for PulseMediaNL-specific systems, procedures, and workflows.
Ability to communicate professionally, listen carefully, provide accurate information, and maintain a helpful approach.
Ability to manage records, customer requests, documents, spreadsheets, and routine administrative assignments systematically.
Ability to identify errors, missing information, duplicate records, and inconsistencies.
Commitment to maintaining accurate and complete customer and administrative information.
Ability to prepare clear, professional, and grammatically appropriate emails and messages.
Ability to assess routine issues, follow established procedures, and determine when escalation is necessary.
Ability to prioritize customer inquiries and administrative assignments while meeting deadlines.
Understanding of the importance of protecting customer and company information.
Dependable attendance, consistent communication, and responsible completion of assigned duties.
Ability to remain productive and accountable while working remotely with limited direct supervision.
Performance may be evaluated based on:
Quality and professionalism of customer interactions.
Customer inquiry response times.
Accuracy and completeness of customer records.
Data-entry accuracy.
Administrative task completion.
Timeliness of customer request processing.
Quality of documentation and record keeping.
Proper escalation of complex or unresolved issues.
Accuracy and organization of electronic files.
Compliance with customer service procedures.
Remote-work reliability and responsiveness.
Confidentiality and information-security compliance.
Overall contribution to customer service and administrative operations.
Performance expectations should balance customer service quality, accuracy, responsiveness, organization, and productivity.
A typical day may involve reviewing customer emails and support requests, responding to routine inquiries, updating customer records, entering information into company systems, processing administrative forms, and following up on outstanding requests.
The Customer Service Administrative Clerk may also organize digital documents, update spreadsheets and trackers, communicate with other departments, prepare basic administrative reports, perform quality checks, and attend virtual meetings or training sessions.
Depending on previous experience, onboarding may include training on:
PulseMediaNL customer service standards.
Administrative procedures and workflows.
Customer communication guidelines.
Data-entry and record-management procedures.
CRM and customer support systems.
Email and digital communication procedures.
Document-management standards.
Customer issue escalation procedures.
Confidentiality and privacy requirements.
Information-security procedures.
Remote working expectations.
Employees are expected to participate actively in training, ask questions when clarification is required, apply feedback, and demonstrate continuous improvement.
Candidates should have:
Reliable internet access suitable for remote administrative and customer service work.
A reasonably quiet and professional workspace.
Ability to communicate consistently during scheduled working hours.
Ability to maintain confidentiality while working remotely.
Basic familiarity with online communication and collaboration tools.
Ability to work independently after receiving appropriate instructions.
Ability to follow company information-security requirements.
Any specific computer equipment, software, internet-speed, or scheduling requirements will be communicated during recruitment and onboarding.
Depending on the final employment arrangement, PulseMediaNL may offer:
Fully remote work opportunities.
Full-time or part-time schedules where available.
Structured onboarding and role-specific training.
A professional and collaborative remote working environment.
Opportunities to develop customer service and administrative skills.
Practical experience with digital business and customer-management systems.
Ongoing guidance and performance feedback.
Opportunities for increased responsibility based on performance.
Transferable experience in customer support, administration, data entry, and records management.
The ideal candidate is someone who is:
Friendly, professional, and customer-focused.
Organized and detail-oriented.
Dependable and responsible.
Comfortable communicating through email, telephone, or digital platforms.
Comfortable working with computers and customer information.
Able to follow procedures carefully.
Capable of working independently.
Patient when handling customer questions or concerns.
Able to recognize when an issue requires escalation.
Respectful of confidential information.
Open to training, feedback, and professional development.
PulseMediaNL is committed to maintaining a respectful and professional working environment. Employment decisions are based on legitimate business requirements, relevant qualifications, skills, experience, and an individual's ability to successfully perform the responsibilities of the position.
Interested candidates should submit an up-to-date CV/resume together with a brief introduction outlining their interest in the Customer Service Administrative Clerk position and any relevant experience.
Applicants are encouraged to highlight experience or skills involving:
Customer service and customer communication.
Administrative or clerical support.
Email, telephone, or live-chat support.
Data entry and record management.
CRM or customer support systems.
Microsoft Office or Google Workspace.
Digital document organization.
Problem solving and customer issue resolution.
Remote or independent work.
Handling confidential information.
Entry-level candidates with strong communication skills, attention to detail, computer proficiency, reliability, and a willingness to learn are encouraged to apply.
| Location | (Remote) |