Customer Service, Administrative Support (Part-time)
Salary
$19.92 - $21.96 Hourly
Location
Rogue X, 901 Rossanley Drive, Medford, OR 97501, OR
Job Type
Part-Time (year-round) less than 25 hr/wk
Job Number
2026-10039-02
Department
Parks & Recreation
Division
Administration
Opening Date
07/13/2026
Closing Date
7/26/2026 11:59 PM Pacific
Bargaining Unit
Part-Time/Temporary/Seasonal
Summary
Join a team that helps create a smooth, welcoming experience for our Parks & Recreation customers. This part-time role is a great opportunity for someone who enjoys both customer service and behind-the-scenes administrative support. From helping customers register for programs and reserve facilities, to keeping records accurate and operations running smoothly, this position plays an important part in the day-to-day success of the team. If you are detail-oriented, adaptable, and enjoy supporting both people and processes, we encourage you to apply.
Required Education and Experience:
Preferred Qualifications:
Available Schedule:
Compensation & Information on Benefits
The anticipated hiring range for the Customer Service Assistant position is $19.92 (first step) to $20.91 or $21.96 (second or third step). The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.
INCLUDED BENEFITS:
Examples of Job Duties
Essential Functions of the Position:
Processes customer transactions for entry into Rogue X, program registration and facility rentals.
Handles and reconciles cash from daily transactions
Responds to requests for information from the public, internal departments, and employees.
Organizes and schedules mass communication to staff, customers, program participants, and residents.
Analyzes and reports on survey data from various department and recreation programming surveys.
Responsible to process program registrations, basic and advanced facility reservations, individual and mass cancellation refunds.
Assist with the following:
Configuration and maintenance of the department's registration and reservation software in preparation for seasonal registration and reservation dates.
Providing support to the Recreation Division.
Verifying employee's scheduled hours, time off, and overtime; provides hours to the payroll department for timely processing.
Scheduling of annual contractual reservations.
Completes various seasonal projects, events, and/or tasks assigned by the Customer Service Supervisor.
Other Functions of the Position:
Competencies:
Customer Orientation- Effective performers attend to customers in a timely manner. They view the organization through the eyes of the customer and go out of their way to anticipate and meet customer needs. They continually seek information and understanding regarding market trends.
Active Listening- Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.
Coachable- Effective performers receive, interpret, and implement job-related instruction, guidance, coaching, and training (both formal and informal) while progressively improving skills and overall success in performing assigned duties. When issues of poor performance or negative behaviors are raised, they incorporate feedback in a constructive manner that demonstrates understanding of the concern and an ability and willingness to achieve the required consistent and sustained improvement.
Communicativeness- Effective performers recognize the essential value of continuous information exchange. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information. They take responsibility for ensuring that their peers and supervisors have the current and accurate information needed for success.
Composure- Effective performers maintain emotional control, even under ambiguous or stressful circumstances. They are able to demonstrate emotions appropriate to the situation and continue performing steadily and effectively.
Technology Savvy- Effective performers use technology to be successful int their organizational role. They value technology and understand the necessity of leveraging it to stay productive and competitive. They are proactive in investigating and adopting new technologies to achieve competitive advantage.
Work Environment & Physical Demands:
This position requires inside, office desk work that includes exposure to regular office noise and distractions, adequate lighting, and regulated HVAC systems in relation to temperature. This environment may also include interactions with the public and potential contact to disruptive people.
To perform this job successfully, an individual must be able to accomplish each of the essential job functions satisfactorily. This position involves extended periods of sitting and standing, with occasional walking, crouching, bending, stooping, twisting and turning. Adequate hearing, visual acuity, and the ability to communicate verbally are necessary. The employee is regularly required to operate a variety of automated office machines which include a computer, printer, copy machine, telephone, etc.
Supplemental Information
IMPORTANT (Please read):
How to Apply:
Hiring will be subject to successful completion of the following:
Questions or Assistance:
VETERANS PREFERENCE:
Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility, a Discharge from Active Duty (DD Form 214 or 215) must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veterans disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.
EQUAL OPPORTUNITY EMPLOYMENT:
The City of Medford is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, marital status, sexual orientation, gender identity, gender expression, age, ancestry, status as a protected veteran, physical or mental disability, medical condition, pregnancy, genetic information, or any other status protected under federal, state, or local law.
ADA:
The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process, please contact (541) 774-2074 or email: ada@cityofmedford.org.
Part-Time and Seasonal employee benefits may include:
01
Are you a current or former servicemember of the Oregon National Guard and seeking consideration for Veterans' Preference in this recruitment? Reminder: If yes, you must upload documentation verifying Oregon National Guard service (e.g., DD214 or NGB Form 22 showing an HONORABLE discharge or release, or other state recognized documentation confirming Oregon National Guard service) by the recruitment closing date
02
Describe why you are interested in this position and how your life or work experiences have prepared you for this role.
03
Describe a time you discovered an error that had been overlooked by a coworker. What did you do, and what was the outcome?
04
Tell us about a situation in which you had to speak up and be assertive in order to get an important point across.
05
Describe a situation that required you to handle multiple tasks at the same time. How did you manage it, and what was the result?
06
Describe a time when a supervisor or coworker corrected you in the moment. How did you handle it, and what was the result?
Required Question
Employer City of Medford (Oregon)
Address 411 W. 8th St., Room 110
Medford, Oregon, 97501
Phone (541) 774-2010
Website https://www.medfordoregon.gov