Customer Service Administrator

About Altstadt Hoffman Plumbing
Altstadt Hoffman Plumbing is a full-service plumbing company based in Evansville, Indiana. Founded in 1984, the company has built a reputation for providing reliable and efficient plumbing services across the tri-state area, including Indiana, Kentucky, and Illinois. Specializing in residential, commercial, and industrial plumbing, Altstadt Hoffman Plumbing offers a comprehensive range of services, including new construction, remodeling, emergency repairs, and maintenance. The company is known for its commitment to quality craftsmanship, competitive pricing, and timely project completion.

Overview

The Customer Service Administrator position involves high-impact administrative and operational support to the Evansville service team. This role should excel in providing excellent customer service, involves scheduling daily service calls, as well as coordinating requests for estimates.  This position plays a critical role in supporting field execution, handling customer inquiries efficiently, ensuring regulatory compliance, and driving operational excellence.

Responsibilities

• Answer incoming phone calls and serve as the first point of contact for customers.
• Schedule service calls and estimates for plumbing services.
• Communicate scheduling updates to technicians and customers.
• Provide general support to field technicians as needed.
• Assist the Accounting team as needed and maintain accurate records.
• Assist technicians with administrative needs to keep jobs moving.
• Provide direct administrative support to the Evansville Leadership team.
• Complete special projects and administrative tasks as assigned.
• Verification of correct customer data transfer from scheduling portal to QuickBooks
• Understanding of QuickBooks customer file to edit customer information if necessary

Qualifications

• 3+ years of customer service experience in construction, HVAC, plumbing, or field services environment preferred.
• High attention to detail.
• Strong organizational skills with ability to manage competing priorities.
• Proficiency in Microsoft Office and service management portals.
• Proficient in QuickBooks - accounting experience preferred.
• Quick learner with a positive "can do" attitude.
• Ability to type and navigate multiple systems quickly.

What do we offer
In exchange for your expertise, Altstadt Hoffman Plumbing offers an excellent employee benefit package including:
•    Competitive hourly pay with scheduled increases as skills progress
•    Health, dental, and vision
•    Life insurance + retirement benefits
•    PTO: Vacation, Sick, and Holidays 
•    Long-term career advancement opportunities to office manager

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. 

Altstadt Hoffman Plumbing does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Altstadt Hoffman Plumbing and will not be obligated to pay a placement fee.

Altstadt Hoffman Plumbing is an Equal Opportunity Employer committed to creating an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.