Customer Service Administrator

Role Overview

The Customer ServiceAdministratoris responsible forthe overallregistration oftime pieces, jewelry, and premium accessories at the Richemont Technical Center. These tasks includebut are not limited to registering products, taking photographs, working closely withdiagnosticiansand providing acost estimate for the repairscoming back from Manufactures.This positionwill report directly to the Cost Estimate Center supervisor.

Responsibilities

• Register products arriving for service in SAP based on business procedures by brand, financial structureandby customer type and equipment.

• Input the customer request and product conditions (based on aesthetic check).

• Take photographs of inbound productstoensureaccuraterepresentationof product conditionsbefore repair.

• Ensurebrand policies arecorrectlyfollowedwhen creating the cost estimates to ensureaccuratepricingbased on Maison guidelines.

• Ensure that thefactorycost estimate reflects the customer’s request and thatanexplanation is provided when a different service and/or spare parts are proposed that do not align with thecustomerrequest.

Qualifications

• 2+ years employment in aproduction basedenvironment preferred

• PreviousSAPexperiencepreferred

• Customer service experience preferred 

We OfferWe care about ourassociateshealth and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spendingaccounts are available to support your financial needs, along with access to the employeeassistanceprogram for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.