Customer Service Administrator FT

Position: Customer Service Administrator

Reports To: Customer Service Director

FLSA Status: Non-exempt

SUMMARY: The First Tactical Customer Service Administrator provides day-to-day support to the Customer Service team by handling administrative tasks, managing order entry, and ensuring timely communication with customers. This role is essential in maintaining accurate data, improving response times, and supporting seamless customer experience.  This position requires a high level of flexibility and the ability to maintain a positive attitude. 

Essential Duties and Responsibilities:    

• Support the Customer Service Representative (CSR) team with daily administrative tasks
• Accurately enter and manage customer orders in internal systems
• Respond to customer feedback, website reviews, and general inquiries in a timely and professional manner
• Follow up with customers regarding order status, backorders, and shipment updates
• Maintain and update customer records and data to ensure accuracy
• Assist with internal follow-up by coordinating with departments such as warehouse, sales, and accounting
• Help track customer issues and support timely resolution to ensure a positive customer experience
• Support data entry, reporting, and general administrative functions
• Perform other duties as assigned to support business needs

 Experience/Education: 

• High school diploma or equivalent required
• 1–3 years of administrative or customer service experience preferred
• Excellent attention to detail and accuracy
• Strong data entry and 10-key skills
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications
• Strong email etiquette and professional written communication skills
• Excellent verbal communication and customer service skills
• Ability to manage multiple tasks, stay organized, and prioritize effectively
• Experience with CRM systems is a plus

PHYSICAL DEMANDS/WORK CONDITIONS:

• Work is primarily performed indoors in environmentally controlled conditions
• Position is primarily seated at a desk or workstation for extended periods of time
• Frequently required to use hands and fingers to operate a computer, phone, and other office equipment
• Occasionally required to stand, walk, reach with hands and arms, or bend to access files or office supplies
• Requires repetitive hand movements and fine motor coordination, including typing and data entry
• Occasionally lift and/or move up to 10–15 pounds, such as office supplies

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Equal Employment Opportunity

As a Federal Contractor, First Tactical, LLC., abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). First Tactical, LLC., is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. First Tactical, LLC., hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork, in which all employees recognize and appreciate the diversity of individual team members. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, gender, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. First Tactical, LLC., will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.

 ITAR Requirements

To conform to U.S. Government commercial space technology export regulations, including the International Traffic in Arms Regulations (ITAR), 8 U.S.C. § 1324b(a)(3), applicants for employment at First Tactical, LLC.,  must be a U.S. citizen or national, lawfully admitted for permanent residence into the U.S. (i.e. current green card holder), or lawfully admitted as a refugee or granted asylum under 8 U.S.C. § 1157-1158.