Customer Service Administrator

Belcan

Glendale, AZ

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JOB DETAILS

SALARY

$32–$38 Per Hour

SKILLS

Aerospace and Defense, Aircraft Maintenance, Analysis Skills, Billing, Business Administration, Comparative Analysis, Conference Management, Continuous Improvement, Contract Management, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Data Analysis, Establish Priorities, Federal Aviation Administration (FAA), Industry/Trade Press, Maintain Compliance, Negotiation Skills, Performance Reviews, Product Support, Purchasing/Procurement, QoS (Quality of Service), Regulations, Resolve Customer Issues, Sales Presentation, Technical Support

LOCATION

Glendale, AZ

POSTED

30+ days ago

Job Title: Customer Service AdministratorPay Rate: $32-$38/hr Location: Glendale, AZArea Code: 623, 602ZIP Code: 85307Start Date: Right AwayKeywords: #GlendaleJobs; #AdministratorJobsBenefits: * Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision * 401k* On the job training / cross-training * Life Insurance, disability insurance, and voluntary life insurance for family members available. * Accident and critical illness insurance optional. * Scheduled performance reviews* Referral programJob Description:Job Description:ESSENTIAL FUNCTIONS:* Administers and/or provides oversight for assigned customer accounts in response to parts returned for service or replacement. Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs.* Provides mutually acceptable solutions to customer problems that impact cost or schedule. * Negotiates requirements across multiple customers, products, and internal teams.* Focuses on repair process and stock allocation issues to maximize customer service levels.* May re-prioritize repair schedule to meet customer commitments.* Investigates and resolves claims or complaints by collecting and analyzing information.* Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities.* Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. * Determines the need for amendments or extensions to warranty or service agreements. Determines when customer requested changes are out-of-scope. * May confer with management regarding customer credits and precedent-setting decisions.* Recommends actions by analyzing and interpreting data and making comparative analysis.* Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. * May develop provisioning recommendations for new aircraft maintenance agreements.Acts as the point of contact with the customer on assigned accounts. * Coordinates customer visits, presentations, and/or audits. * Maintains successful, long-term business relationships and contacts with customer procurement employees. * May have responsibility to coordinate and ensure coverage for ?aircraft-on-ground/critical priority service. * May perform customer service administration activities on a limited basis.* Maintains professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA).* Ensures compliance with federal, state, and aerospace industry regulations (e.g., FAA); ensures adherence to requirements and advises management on needed actions.* Shares specialized knowledge with others. * Represents Company on specific projects. * Contributes to team effort by accomplishing related results as needed. * Work assignments may include cross-functional or project team responsibilities (e.g., continuous improvement).QUALIFICATIONS:* Bachelor"s degree (BA) in Business Administration which has provided both theoretical and practical knowledge in the field. * Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in technical product customer support or contract administration.If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.comBelcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About the Company

Belcan

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