Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Administrator II, where you'll contribute to delivering exceptional customer support. In this position, you'll handle diverse customer inquiries and work across multiple departments to ensure seamless service delivery. You'll respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction. You'll utilize effective communication skills to build relationships with both internal and external stakeholders, contributing directly to our mission of enabling customers to make the world healthier, cleaner, and safer.
REQUIREMENTS:
• 1 year of customer service or call center experience required
• Fluency in both written and oral English required; additional language capabilities (French, Italian, or other languages) may be required
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Experience with CRM or ERP systems (SAP preferred)
• Strong verbal and written communication skills with excellent phone etiquette
• Ability to manage multiple priorities effectively
• Strong problem-solving and conflict resolution abilities
• Excellent attention to detail and commitment to accuracy
• Strong organizational and time management skills
• Ability to work independently while maintaining team collaboration
• Customer-focused mindset with commitment to service excellence
• Adaptability in responding to changing priorities
• Ability to maintain composure while handling challenging situations
• Ability to work at a desk using computer and phone equipment for extended periods
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of nearly $11 billion, we have approximately 37,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through two premier brands, Thermo Scientific and Fisher Scientific, which offer a unique combination of continuous technology development and the most convenient purchasing options. Our products and services help accelerate the pace of scientific discovery, and solve analytical challenges ranging from complex research to routine testing to field applications.
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer.
If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action employer.