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Customer Service Administrator

Connexion Systems + Engineering

San Diego, CA

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JOB DETAILS
SALARY
$24–$27 Per Hour
SKILLS
Clinical Information, Customer Support/Service, Documentation, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Medical Records, Order Management, Order Processing, Pathology, Process Management, Sales, Sales Management, Salesforce.com, Technical Support, Telephone Skills, Time Management
LOCATION
San Diego, CA
POSTED
1 day ago
Job Title: Customer Service Administrator 
Pay Rate: $24-$27/hr.
Location: San Diego, CA 
Duration: Approved until 12/31/2026 

Tasks may include but are not limited to:
  • Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, at Salesforce.com (SFDC).
  • Processing orders in SFDC
  • Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
  • Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
  • Resolving holds on orders so specimens received can begin testing ASAP.
  • Monitoring reports on CS Dashboard to stay on top of workload.
  • Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
  • Handling Physician Call Back Requests
  • Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
  • Managing Portal Accounts
  • Setting up new portal users, managing password resets, and assisting with IT support as needed
  • Account management
  • Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
  • Follow-Up on QNS Cases
  • Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
  • Incoming Calls/ Emails
  • Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
  • Monitor team email inbox as well as individual email inbox. Answering phones, sorting emails.
Minimum Education/Experience Requirements:
  • Bachelor’s degree preferred. High School diploma required.
Required Training/Certification:
  • On the job training includes, but not limited to, HIPAA.
  • Documentation to maintain compliance with state, CLIA, and CAP requirements

About the Company

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Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity.  Over the last 20 years Connexion has built the most admired team of staffing experts in the industry.  We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
https://www.csetalent.com/

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