Customer Service Administrator

Customer Service Administrator

Location: San Diego, CA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Start: ASAP
• Pay Rate: $24.00 $27.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

This role supports the full order lifecycle and client account management process within a clinical/diagnostic environment. Tasks may include but are not limited to managing orders, handling provider communications, resolving order holds, and supporting portal and account management functions.

Key Responsibilities

• Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC)
• Processing orders in SFDC
• Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner
• Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
• Resolving holds on orders so specimens received can begin testing ASAP
• Monitoring reports on CS Dashboard to stay on top of workload
• Managing open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests
• Handling Physician Call Back Requests
• Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
• Managing Portal Accounts: setting up new portal users, managing password resets, and assisting with IT support as needed
• Creating new physician contact records as well as medical practice records in SFDC; must keep accounts updated with current names, addresses, contact info, special notes, etc.
• Proactively contacting Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line
• Monitoring team email inbox as well as individual email inbox; answering phones, sorting emails

Education Requirements

• High School diploma required
• Bachelor's degree preferred
• On the job training including, but not limited to, HIPAA
• Documentation to maintain compliance with state, CLIA, and CAP requirements

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Innovative medical technology company empowering healthier lives. Focuses on women's health and well-being. Offers products to detect, diagnose, and treat illnesses earlier. Driven by talented employees and a commitment to science-based solutions.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06565

#gttic