Customer Service Advisor

Join the Team Behind Exceptional Customer Experiences

At Barletta Boats, we don't just build boats, we create unforgettable experiences for our customers. As a Customer Service Advisor, you will play a critical role in strengthening customer loyalty and supporting our nationwide dealer network by delivering exceptional service and warranty support.

This position serves as the primary point of contact for dealer and retail customers, guiding service and warranty concerns from initial contact through resolution. You will combine technical knowledge, problem-solving skills, and customer advocacy to ensure every interaction reflects Barletta's commitment to quality, integrity, and excellence.

If you're passionate about helping people, enjoy solving technical challenges, and thrive in a fast-paced environment where your expertise makes a difference, we'd love to hear from you.

At Barletta, our culture sets us apart. We are committed to a Barletta Safe environment where every team member contributes to a Zero Harm workplace. We live our Values every day:

• Treat Everyone Like Family
• Always Do the Right Thing
• Relentlessly Pursue Excellence

What You'll Do

• Serve as the primary contact for dealer and customer service inquiries.
• Manage warranty and service cases from initial contact through resolution.
• Provide technical troubleshooting and service guidance.
• Process warranty claims, parts orders, and RMAs.
• Collaborate with Engineering, Production, and Suppliers to resolve product concerns.
• Support service campaigns, recalls, and continuous improvement initiatives.
• Maintain accurate case documentation and customer communications.

What We're Looking For

• Technical degree in Marine Technology or equivalent experience preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer service abilities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications.
• Ability to adapt in a fast-paced environment.
• Occasional travel as needed.

Why Barletta?

• Be part of a values-driven culture where people come first.
• Work with an industry-leading brand known for exceptional customer loyalty.
• Make a direct impact on the customer experience.
• Grow your technical expertise and career in a collaborative environment.

Compensation & Benefits

• Compensation is based on past job history, knowledge and experience.
• Medical/Rx
• HSA/FSA
• Dental & Vision
• Short and Long-Term Disability
• Company Paid Life Insurance and AD&D
• Voluntary Life, Accident, Critical Illness, Hospital, Legal, Identity Theft
• Employee Assistance Program
• 401k with match
• Employee Stock Purchase Program
• Tuition Reimbursement

As part of our hiring process, all candidates who receive a conditional offer of employment will be required to successfully complete a pre-employment background check and drug screening. These screenings are conducted to ensure the safety and integrity of our workplace.

• This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. Barletta Boats reserves the right to change or assign to this position as required.