Job Description
As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1). As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
• Responding to a wide variety of customer cases via phone and email • Listening carefully to customer requests and demonstrating understanding • Opting for the best route (appeal process) to handle the customer case • Remaining professional and calm in all situations • Recording and documenting customer cases in the appropriate tool • Demonstrating an attitude that reflects the best possible image of the company
Required Profile
Very good time flexibility to work 44 hours per week on a rotating basis; Have at least a baccalaureate; Have an excellent command of business English (level C1 written and spoken); Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction.
Benefits and Others
In addition to a permanent contract (CDI), social security, private health insurance, and transportation provided for closing hours, Foundever offers:
• Certification Training • A de-capped sales bonus • A performance bonus • An evolving salary • Subscription to the CNSS • A private health insurance
Like all the positions in our company, this position is open to people with reduced mobility.
Time Range 7:00 - 20:00
Net Salary + Bonus + (interesting incentive)