Customer Service Advocate - Bilingual Spanish Required

Customer Service Advocate (Bilingual Spanish/English) - Full-Time (Onsite)Prov Inc | Sandy, UT 84070 | $16-$19/hour Schedule: Mon-Fri | 11:00AM - 7:30PMJoin Prov Inc in Sandy, Utah as a Customer Service Advocate and be part of a supportive team where your empathy, communication skills, and problem-solving abilities make a real impact every day. This is a fully in-person role focused on delivering 5-star customer service through inbound calls and accurate documentation.What You'll DoTake inbound calls and deliver 5-star serviceAnswer inbound calls and assist customers with questions and concernsProvide clear solutions and support test schedulingDocument all interactions in a call center database/CRMCollaborate with team members and troubleshoot minor tech issuesWhat You NeedBilingual Spanish/English (required)High School Diploma or equivalentCustomer service or call center experience (preferred)Strong verbal/written communication skillsComfortable with computers, webcams, and minor troubleshootingTyping speed 30+ WPMReliable, detail-oriented, adaptable, eager to learnPay & Benefits$16-$19/hour401(k) with employer matchMedical, Dental & Life Insurance (+ supplemental options)Paid holidays + PTOPaid training & ongoing supportSnack/Drink RoomWork Location: Onsite in Sandy, UTApply today and grow your career with Prov Inc!EEO: Prov Exam is an Equal Opportunity Employer committed to a diverse and inclusive workplace.Background Check Disclaimer:As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.