Job Title: Customer Service Advocate III
Location: Columbia, SC 29229 (Onsite Only)
Duration: 3-Month Contract to Hire
Pay Rate: $18.00/hr
Schedule: Monday – Friday, 8:00 AM – 8:30 PM
(Post-training availability required between 8:00 AM and 8:00 PM)
Training Duration: 6–8 weeks
Training Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Weekend training may be required)
The Customer Service Advocate III is responsible for providing prompt, accurate, thorough, and courteous responses to customer inquiries through phone, written correspondence, web inquiries, and walk-in interactions. This role requires strong communication skills, problem-solving abilities, and the capability to manage high-volume customer interactions in a fast-paced call center environment.
Respond to customer inquiries accurately and professionally via phone, email, web, or walk-in interactions
Research and resolve complex or non-routine customer issues
Document customer interactions and maintain accurate records
Process adjustments and coordinate with internal departments to resolve concerns
Assist with priority inquiries and special projects as assigned
Provide feedback to management regarding recurring customer issues or process improvements
Maintain departmental productivity, quality, and timeliness standards
Support training and cross-training efforts for new and existing employees
High School Diploma or equivalent
1 year of claims processing or customer service experience
OR
Bachelor’s Degree in lieu of experience
Excellent verbal and written communication skills
Strong organizational and interpersonal skills
Ability to handle confidential information with discretion
Ability to multitask and work effectively in a high-stress environment
Basic computer proficiency
Associate Degree
3+ years of customer service or call center experience
Experience with word processing, spreadsheets, and database software
Heavy call volume/customer service environment
Typical office setting
Business casual dress code required