Customer Service Advocate

Accurate

Houston, TX

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JOB DETAILS

SALARY

SKILLS

Call Centers, Claims Processing, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare, Identify Issues, Interpersonal Skills, Maintain Compliance, Multitasking, Problem Solving Skills, Recruiting/Staffing Agency, Resolve Customer Issues, Telephone Skills, Time Management, Track Customer Issues

LOCATION

Houston, TX

POSTED

2 days ago

Job Description

HIRING IMMEDIATELY: CUSTOMER SERVICE ADVOCATE IN HOUSTON, TX

Accurate Personnel is hiring immediately for a Customer Service Advocate II to join our team in Houston, Texas. This individual will be responsible for handling inbound customer inquiries related to benefits, eligibility, claims status, and authorizations while ensuring accurate documentation, timely follow-up, and compliance with HIPAA guidelines. The ideal candidate will possess strong customer service experience, knowledge of claims processing, and the ability to resolve issues efficiently while maintaining professionalism and confidentiality. Apply online and kickstart your career today!

Pay, Schedule, and Location

$19.69/hour pay rate
Excellent benefits package, including medical, dental, and vision
100% onsite Monday-Friday 8AM-5PM 1 hour lunch
Temporary role
Located in Houston, TX

Duties and Responsibilities

Respond to inbound calls regarding benefits, eligibility, claims status, and authorizations
Provide first call resolution by identifying issues and offering appropriate solutions
Document all customer interactions accurately within CRM and claims systems
Handle claims inquiries, including submitting reconsideration or adjustment requests when necessary
Route calls and cases appropriately with detailed documentation
Track trends in customer inquiries and escalate issues to management as needed
Maintain confidentiality and compliance with HIPAA guidelines
Follow up on customer inquiries to ensure resolution and satisfaction

Requirements and Qualifications

Previous customer service experience in healthcare or call center environment preferred
Knowledge of claims processing and healthcare benefits strongly preferred
Experience with CRM systems and data entry required
Strong communication and interpersonal skills
Ability to manage multiple tasks and work in a fast-paced environment
High attention to detail and problem-solving skills
Ability to maintain professionalism and confidentiality at all times

(Salary range based on experience)

ABOUT ACCURATE PERSONNEL

Do you need your next job fast? Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has provided temporary job services and direct hire searches for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Let Accurate work for you. Apply with us today!

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job ID: 56115479

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Accurate

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