Customer Service Advocate III

Lancesoft

Columbia, SC

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JOB DETAILS

SALARY

$19

SKILLS

Analysis Skills, Claims Processing, Communication Skills, Computer Systems, Corrective Action, Customer Support/Service, Database Management Software/Systems (DBMS), Follow Through, Mathematics, Microsoft Office, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Record Keeping, Root Cause Analysis, Scripting (Scripting Languages), Staff Training, System Operations, Time Management, Writing Skills

LOCATION

Columbia, SC

POSTED

1 day ago

MAX PAY RATE - $19.00/HR.
CONTRACT TO HIRE
ONSITE POSITION, COULD HAVE OPPORTUNITY TO WORK REMOTELY.
Client WILL PROVIDE EQUIPMENT

MUST BE A LOCAL CANDIDATE
INTERVIEWS WILL BE CONDUCTED AT HIRING EVENT SCHEDULED FOR TUESDAY, 7/28 AT 4101 PERCIVAL ROAD COLUMBIA, SC
CANDIDATE SELECTION WILL BE COMPLETED THE DAY OF THE EVENT.

ALL CANDIDATES SELECTED, WILL REPORT, MONDAY, 8/31
TRAINING - MONDAY-FRIDAY, 8AM-5PM TRAINING WILL LAST 6-8 WEEKS

SCHEDULE - MONDAY-FRIDAY, 9: 30AM-6PM.

Enter Job Description...

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.

15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.

10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.

5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.

5% Assist with the training of new employees and cross training of coworkers. Null
Required Skills and Abilities: Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Other Tools: Microsoft Office.

Preferred Sills and Abilities: Ability to persuade, negotiate or influence. Preferred Software and Other Tools: Knowledge of database software. Work Environment: Typical office environment. Null

Required Education: High School Diploma or equivalent

Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.

Preferred Education: Associate Degree-Any Major

Preferred Work Experience: 3 Years-Customer service or claims processing experience. Null

EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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