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Customer Service Advocate III

Mindlance

Columbia, SC

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JOB DETAILS
SKILLS
Analysis Skills, Claims Processing, Communication Skills, Computer Systems, Corrective Action, Customer Support/Service, Database Management Software/Systems (DBMS), Follow Through, Mathematics, Microsoft Office, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Record Keeping, Root Cause Analysis, Staff Training, System Operations, Time Management, Writing Skills
LOCATION
Columbia, SC
POSTED
1 day ago
Status: Pending
Status Reason: Pending Sourcing

Reason: Peak Period
Department: 6B5 Engagement
Job Category: Clerical/Administrative
Job Code: CS271*CS-Customer Service
Job Title: Customer Service Advocate III
Duties: Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

"65% Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.

"15% Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.

"10% Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.

"5% Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.

"5% Assist with the training of new employees and cross training of coworkers. null
Skills: Required Skills and Abilities: Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.

Required Software and Other Tools: Microsoft Office.

Preferred Sills and Abilities: Ability to persuade, negotiate or influence.

Preferred Software and Other Tools: Knowledge of database software.

Work Environment: Typical office environment. null
Keywords:
Education: Required Education: High School Diploma or equivalent

Required Work Experience: 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.

Preferred Education: Associate Degree-Any Major

Preferred Work Experience: 3 Years-Customer service or claims processing experience.
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# of Positions: 18

Location:
Columbia, SC
4101 Percival Road,

Schedule:
Start Date: 08/31/2026
Estimated End Date: 12/06/2026
Hours Per Week: 40.00
Hours Per Day: 8.00
Standard Schedule:
Schedule Notes: MAX PAY RATE.
NON SCA
CONTRACT TO HIRE
ONSITE POSITION, COULD HAVE OPPORTUNITY TO WORK REMOTELY.
Client WILL PROVIDE EQUIPMENT
MUST BE A LOCAL CANDIDATE
INTERVIEWS WILL BE CONDUCTED AT HIRING EVENT SCHEDULED FOR TUESDAY, 7/28 AT 4101 PERCIVAL ROAD COLUMBIA, SC
CANDIDATE SELECTION WILL BE COMPLETED THE DAY OF THE EVENT.
ALL CANDIDATES SELECTED, WILL REPORT, MONDAY, 8/31
TRAINING - MONDAY-FRIDAY, 8AM-5PM
TRAINING WILL LAST 6-8 WEEKS
SCHEDULE - MONDAY-FRIDAY, 9:30AM-6PM.



Contact Information:
MSP Contact Name: Whitt, Tonya
MSP Phone:

Addtional Information: MAX PAY RATE.
NON SCA
CONTRACT TO HIRE
ONSITE POSITION, COULD HAVE OPPORTUNITY TO WORK REMOTELY.
Client WILL PROVIDE EQUIPMENT
MUST BE A LOCAL CANDIDATE
INTERVIEWS WILL BE CONDUCTED AT HIRING EVENT SCHEDULED FOR TUESDAY, 7/28 AT 4101 PERCIVAL ROAD COLUMBIA, SC
CANDIDATE SELECTION WILL BE COMPLETED THE DAY OF THE EVENT.
ALL CANDIDATES SELECTED, WILL REPORT, MONDAY, 8/31
TRAINING - MONDAY-FRIDAY, 8AM-5PM
TRAINING WILL LAST 6-8 WEEKS
SCHEDULE - MONDAY-FRIDAY, 9:30AM-6PM.

Your Magnit Platform Onsite Team is available at Prounlimited@bcbssc.com
If you have any technical questions about the Magnit Platform application, please contact the Magnit Platform at helpdesk@pro-unlimited.com or:
1-888-368-9141 (United States)
00-800-7787-7877 (United Kingdom)
001-800-906-165 (Hong Kong)
010-0120-958-143 (Japan)

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

M

Mindlance

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