Customer Service Advocate

Daniels Health

Orlando, FL

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JOB DETAILS

SKILLS

Administrative Skills, Artificial Intelligence (AI), Change Management, Cross-Functional, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Dental Insurance, Environmental Compliance, Healthcare, Hospital, Insurance, Leadership, Logistics, Maintain Compliance, Medical Waste, Microsoft Office, Multitasking, Operational Audit, Organizational Skills, Process Improvement, Reporting Skills, Resolve Customer Issues, Safety Compliance, Salesforce.com, Service Delivery, Support Documentation, Sustainability, Time Management, Trend Analysis, Vision Plan, Waste Management, Waste Treatment

LOCATION

Orlando, FL

POSTED

1 day ago

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Orlando, FL.Check out more about our Customer Service team here: Daniels HealthWe're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.What you will do* Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance* Serve as the first point of contact for hospitals and healthcare facilities via phone and email* Investigate and resolve customer requests and complaints using Salesforce* Coordinate with production and transport teams to ensure timely deliveries* Create and distribute manifests, tracking forms, and process documents* Support daily routing logistics and inventory coordination* Collaborate across departments to manage account changes and generate reports* Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experienceWhat we are looking forMust Have Qualifications* 2+ years of customer service or administrative experience* Proficiency in Microsoft Office; Salesforce experience is a plus* Comfortable working with data to support decisions and process improvements* Must be able to reliably commute to Orlando, FL* Highly organized, adaptable, and able to manage multiple priorities* Willingness to work flexible hours, including weekends or holidays as neededNice to Have Qualifications* Experience in healthcare, logistics, or service-based industries* Proven track record of improving processes or customer satisfaction* Familiarity with inventory or routing systemsWhy work for us* Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof* Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance* 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match* Permanent Position - Full-time, 40 hours per week with long-term career potential* Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions* Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organizationIf you're looking for a stable, mission-driven role where your leadership makes a real impact, we'd love to hear from you. At Daniels Health, you'll be part of a team that values safety, innovation, and people. Apply today and take the next step in your career with a company that's transforming healthcare waste management for good.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

Daniels Health

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